Our service
Our live web chat service provides you with BOTH the software AND the staff meaning that visitors to your website can get the immediate assistance they require without the need for you or your team to constantly be at a desk monitoring your site.
Our professionally trained staff man your companies' webchat service, answer questions, provide navigation and capture all prospect info so you know who has visited your site and what they were looking for. Just about any customer query can be addressed and remedied in an instant and it's effortless for the customer.
Your customers have immediate access to an advisor based here in the UK without even having to pick up a phone. Combine all this with webchat software that's branded to your business and you have a winning combination to improve customer service and satisfaction and ultimately, sales.
So how does it work?

It's easier than you think...

Contact us

Send us your contact details and requirements by filling in our simple online form or by sending us an email. We will contact you to obtain further information about your company and to run through the best packages to suit your needs.

Info & training

One of our trainers will thoroughly review the information you provided and will undertake further research about your company; ensuring we have all the information we need to best assist your customers.

The software

We send you a piece of code which you add to your website. It installs a chat icon which is manned by our team here. We can also customise your chat icon by updating colours, logos and fields.

Lift off

That's it! Our staff will now pick up all your chats and will answer queries based on your specific requirements; while you spend your valuable time focusing on the other aspects of your business.

 
Software only or overflow service
Software only
Overflow service
With our software only package, answer your own chats exclusively for just £12pm. You will receive a user name and password which will allow you to access the chat software using your web browser. No installation required and it's easy and intuitive to use.
For just an additional £2.50pm you can add our overflow service to your software only package. You will be given your own login and will be able to answer your own chats whenever you like. If you’re not available or offline, your chats will be diverted to us to answer for you. Chats we have on your behalf are charged at just 50p per minute.
Call us today on
01273 741 113
Live Web Chat Ltd, Gemini House, 140 Old Shoreham Rd,
Brighton
BN3 7BD
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