Adding value to your business
Let our web chat service become a part of your team and offer you reliable, professional and fully trained staff without the demands that come with employing your own.
FULL CONTROL Be in full control of when you divert your chats to us and how you’d like us to handle them. Work with your own account manager to tailor the script used by your team of agents to answer your chats. Choose to divert all your chats all of the time, just during your busiest times or when you need a hand coping with unexpected peaks in volume.
SEAMLESS INCORPORATION When a customer’s chat reaches us rather than you, we strive to ensure that the customer receives a seamless experience that mimics your own. Your tailored script will reflect your own customer service model whether you’re a large multi-site business, a sole trader or a small family run business, we ensure that your customers have no idea that they haven’t reached your own in-house team. We use only the most up-to-date technology that allows our agents to recognise your important customers and frequent website visitors so that these customers feel the recognition that they deserve.
SIMPLE FROM THE START Unlike other web chat services, we start with your needs. What problems would you like our services to solve? Where do you feel you and your business would benefit from our support? Your personal account manager can work with you every step of the way to get the service performing just as you want it. No tricky set-up, just paste some code into your website and support is available whenever you need it – just pick up the phone or drop us an email.
For more information talk to us on 01273 741113 or visit our website here.