Proactive chat

Yes. Our offices are right here in Brighton and Hove, our agents are all from the local area.

Very easy! We send you a piece of Java script code and all you or the person in charge of your website have to do is copy it into your website coding (we’ll tell you where) and you’re ready to go. All the rest is managed from our side.

This can be done in minutes and if you or your web developer need any help, we can step in and guide you in getting it setup. We have experience with most web platforms so can usually tell you how and where the code should go.

It’s up to you! You can either install the code only on the web pages you want or you can install it to a footer so it appears on all web pages.

Yes, we find that this is generally preferable since actively engaging with your website visitors is proven to significantly increase conversion rates. There are various settings we can employ to maximise this. For example, you may only want to actively engage with new visitors to your site or you may want to limit engagement with a visitor if they’ve been on the site several times recently already. Our advanced software can handle all of these scenarios.

Yes, the chat icon and windows are fully customisable. You can have any icon you like in any colour or design. We can either design it all for you from scratch using our in-house designers, or you can provide us with an image file for your chat icon which we can implement onto your website, matching the chat window to it. You can have as much or as little input as you like into this process.

Yes, you are able to white label your chat icon and windows on our Premium plan.

Transcripts of all chats are emailed to you directly, as soon as the chat is complete.

Yes, you can answer as many of your own chats as you’d like on any of our plans.

Yes, you always receive a transcript of every chat, whether you have it yourself or whether we handle it on your behalf. This allows full transparency and also lets you give feedback if you’d like us to change our approach to answering certain types of query, for example.

Yes. You can have more than one staff member signed in under the same login at once, or you can purchase additional licenses in order to have separate log ins for your staff, the choice is yours.

Yes. If you ask us to make your chat available 24/7 then you can simply login whenever you like to answer chats. We can put safeguards in place that automatically put you on pause after a given time period of inactivity. This avoids your website visitors trying to initiate a chat with you if you’ve forgotten to log out.

Yes, for shared chats we always route the chat to your staff first. They only come to us if you’re logged out or if you haven’t answered the chat in sufficient time (we only step in if you’re at risk of losing a prospect).

Yes, our advanced software allows us to transfer the chat to you if you become available mid-chat.

Yes. All customer data from chats is forwarded directly to you and you can specify key data that you want to collect. In this way, we make it easy for you to build up a list of prospects who can be contacted when the time is right for you.

Yes, £12 per month per additional site

If you use the same logins, then no. If you want to have more than one login per user then they will be charged at an additional £12pm for each user.

Yes. For every new customer that signs up to our serviceas a result of your referral you will receive a £50 amazon voucher.

Live Web Chat is available:

Mon to Fri 8:30am - 6:00pm

Saturday 9:00am - 3:00pm

No. Our opening hours have been structured around peak periods of internet usage for people who are actively looking to purchase products or services.

We can provide as much or as little information as you want. The choice is yours, all you have to do is let us know.

Standard information usually consists of a name, email address, phone number, company name, but our data capture fields are fully customisable and each one can either be optional or mandatory . You can have any question you want and as many or as few of them as you like.

Studies show that response times for an effective live web chat facility are as little as 2 minutes compared with the average response time of email which is approximately 10 hours. Returns on customers who engage with your website have been shown to be more than 4 times than those who do not; increasing revenues by 48% per chat hour as a result.

Live web chat is a rapidly growing industry due to the recognition of businesses that they need to be able to answer customer queries immediately in order to maintain a high level of customer satisfaction. By using Live Web Chat, potential customers have someone who can walk them through queries without them needing to pick up the phone. For example, if they have a question that may make or break a sale, our team of agents are there to help right away. This helps eliminate 'bounce' away from websites and therefore reduces lost income.

The ‘Live Web Chat’ service starts from just £25 a month, or alternatively if you would like a fully managed plans (where we handle all of your chats for you) these start from just £39 a month.

Yes. Our costs are all inclusive so there are no additional software costs.

No. There are a couple of lines of code you need to paste on your website; that’s it.

No. The notice period is just two months from the end of the month that notice is given.

If you would like to trial our Live Web Chat service or if you have any questions then you can:

1. Complete a FREE TRIAL form 2. Speak to our team using the Live Web Chat button in the bottom right corner of the screen.

3. Call us on 01273 741113.

4. Complete our contact form on the "contact us" page of the website.