top of page

Privacy Policy

Where is your data stored 

We store your data on our secure servers and approved third party supplier servers. 

Keeping your data secure 

Sending information over the internet is generally not completely secure, and we can't guarantee the security of your data while it's in transit. 

Any data you send is at your own risk. 

We have procedures and security features in place to keep your data secure once we receive it. 

Disclosing your information 

We may pass on your personal information if we have a legal obligation to do so. 

We won't share your information with any other organisations for marketing, market research or commercial purposes, and we don't pass on your details to other websites. 

Your rights 

You can find out what information we hold about you by asking us.

If you've signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the 'unsubscribe' link that appears in every email. 

We collect certain information or data about you when you use 

We collect: 


  • questions, queries or feedback you leave, including your email address if you contact and your telephone number if you call Livewebchat.

  • how you use our emails – for example whether you open them and which links you click on

  • your Internet Protocol (IP) address

  • information on how you use the site, using cookies (see below) and page tagging techniques

This data can be viewed by authorised people in Livewebchat and approved third party suppliers to: 

  • improve the site by monitoring how you use it

  • gather feedback to improve our services

  • send email information to users who request it

  • respond to any feedback you send us, if you’ve contacted us


L puts small files (known as 'cookies') onto your computer to collect information about how you browse the site. 

Cookies are used to: 


  • measure how you use the website so it can be updated and improved based on your needs

  • to re-advertise our services to you

Find out more about how to manage cookies

How cookies are used on 

Measuring website usage (Google Analytics) 

We use Google Analytics software to collect information about how you use L We do this to help make sure the site is meeting the needs of its users and to help us make improvements. 

Google Analytics stores information about: 


  • the pages you visit on

  • how long you spend on each page

  • how you got to the site

  • what you click on while you’re visiting the site

We don't collect or store your personal information (for example your name or address) so this information can't be used to identify who you are. 

We don't allow Google to use or share our analytics data. 

Google Analytics sets the following cookies: 

Universal Analytics

Name   Purpose                                                                                                                                                                                                                                  Expires

_ga       This helps us count how many people visit by tracking if you've visited before                                               2 years

_gid      This helps us count how many people visit by tracking if you've visited before                                               24 hours

_gat      Used to manage the rate at which page view requests are made                                                                                                              10 minutes


Google Analytics

Name    Purpose                                                                                                                                                                                                                                 Expires

_utma   Like _ga, this lets us know if you've visited before, so we can count how many of our visitors are new to                                 2 years

       or to a certain page

_utmb  This works with _utmc to calculate the average length of time you spend on                                                30 minutes

_utmc  This works with _utmb to calculate when you close your browser                                                                                                               When you close your browser

_utmz   This tells us how you reached (for example from another website or a search engine)                               6 months events

Name                                                                           Purpose                                                                                                                                                          Expires

analytics_next_page_call                                 This lets us know the next page you visit on, so we can                     When you close your browser

                                                                                        make journeys better               This lets us know the last page you visited before using the                                                1 day

                                                                                        contact form

You can opt out of Google Analytics cookies

bottom of page