Converting visitors to your website into paying customers is the ultimate objective of having a website. In order to achieve this aim, customer queries must be dealt with effectively and efficiently. Live web chat offers the customer an immediate answer to their query. Response times for manned live web chat are as little as 2 minutes when compared with the average response time of email which is approximately 10 hours.
Studies have found that as many as 77% of customers won't make a purchase on a website if there is no live chat option available. Returns on customers who engage with your website via web chat are also more than four times than those who do not. Revenues have been shown to have increased by 48% per chat hour as a result of using an effective web chat service.