The short answer is… NO! It really is as easy as one, two, three. All you have to do is contact us and we will setup your web chat software and link it to your website for you. The only thing you need to do is copy and past a small piece of code into your website and we will manage the rest for you.
Let us know some details about your business and we can start answering chats on your behalf immediately.
Outsourcing couldn’t be easier and we send you transcripts of every chat. Not only does this give you the reassurance that your chats are being answered promptly and effectively, but it also gives you the opportunity to review how we answer chats and to tweak how we deal with your customers. Maybe you have a new range of products or services, or you simply want us to emphasise a certain aspect of your business. All you have to do is let us know and we can update our agent’s right away.
We’re based in the UK and all of our Agent’s answer chats from our offices on the south coast, near Brighton. That’s REAL people answering your chats on your behalf. We even engage your site visitors pro-actively when appropriate, using our advanced software to ensure that we target those individuals who really may need help, without harassing all visitors to your site.
Contact us today or chat online with us to find out more.