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  • Writer's pictureLiveWebChat

Live Web Chat explained

Updated: Apr 30, 2019

A web chat is a system that allows users to communicate in real time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialised chat software. This allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or updates are required.

Having chat available on your website is great but unless you’re there constantly to answer enquiries it can be very difficult to manage effectively. That’s where we come in. Our trained staff are online all day to assist visitors to your website. Whether that’s providing product information, online checkout or making bookings, we can do it all.

Studies show that online web chat can increase the conversion rate of your website visitors by up to 30%. Your customers are also sure to leave you a good rating if they've received help and had a positive experience meaning that your company reputation will also be enhanced, leading to more website visitors.

For more information, why not visit our website and chat with us to see just how easy it is!


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