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Staying ahead of the competition in uncertain times

During an economic downturn, what can you do to ensure that your business stays competitive?

Economic uncertainty is something that whether we like it or not, seems to always be on the horizon. Inflation and staffing costs are currently increasing which is putting businesses under ever more strain and requiring them to be more resilient and creative in how they approach their medium-term goals.

It’s the businesses that come up with the best strategies and adapt fastest that survive an economic downturn and go from strength to strength later down the line.

Concentrate on your strengths

As true today as it ever was. Focus on what your business is good at. If your business doesn’t have an edge or a competitive advantage in certain aspects of it’s operation, consider whether they are needed or if they can be outsourced to a business which excels in that field. Your core strengths are what you should look to develop and exploit.

"You will either step forward into growth or you will step back into safety."

Abraham Maslow

Making changes to your business can feel risky, particularly in uncertain times. But engagement with your potential customers is essential if you want to win business over your rivals. At Live Web Chat, we take the risk out as you don’t need to hire staff and you’re not locked into a long-term contract, so if you’re not happy with the service you receive, just cancel and your service will promptly end.

We service numerous customers by answering incoming chats on their websites with real, trained agents on their behalf. Our agents are training in your specific business and are fully integrated to your business, so website visitors will experience the same level of service that you would want them to receive.

Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.


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