What is a web chat answering service?
Put simply, a web chat answering service is way of engaging with your website visitors in order to enhance engagement on your website and ultimately, increase sales.
The most successful businesses make it easy for their customers to speak to them
The simplest way to get web chat onto your website is to install some java script code which links to an external app that can be used to superimpose the chat icon and windows onto your website. You can then answer any chats that come in via a third party app on your PC.
This works great, but what if you don’t want to be sitting in front of a computer all day waiting for chats, or you’re simply too busy? That’s where a fully managed service comes in... Here at Live Web Chat we offer various packages which cater for the needs of businesses of differing sizes. We answer chats on your behalf, as if we’re part of your business. We can deal with any type of enquiries, help with sales or product information.
All you have to do is let us know some information about your business and we can do the rest. We will send you transcripts of every chat as well, so you have complete transparency and can rest assured that the front end of your business is in safe hands.
Speak to us today to find out more.