Is the software included in your costs?

Yes. Our costs are all inclusive so there are no additional software costs.



Do I need to install or maintain the software?

No. There are a couple of lines of code you need to paste on your website; that’s it.



How can you be certain that Live Web Chat will increase our sales?

Studies show that response times for an effective live web chat facility are as little as 2 minutes compared with the average response time of email which is approximately 10 hours. Returns on customers who engage with your website have been shown to be more than 4 times than those who do not; increasing revenues by 48% per chat hour as a result.



How does Live Web Chat give me an edge over the competition?

Live web chat is a rapidly growing industry due to the recognition of businesses that they need to be able to answer customer queries immediately in order to maintain a high level of customer satisfaction. By using Live Web Chat, potential customers have someone who can walk them through queries without them needing to pick up the phone. For example, if they have a question that may make or break a sale, our team of agents are there to help right away. This helps eliminate 'bounce' away from websites and therefore reduces lost income.



How much does the service cost?

The ‘Live Web Chat’ service starts from just £39 per month and includes 80 free minutes of web chat with our team. Our full price list can be downloaded at the bottom of our "Price Plans" page. Sofware only packages (answering your own chats) are also available for just £12pm.



Where is Live Web Chat based?

We’re a UK company based in Brighton & Hove, East Sussex and all of our staff are from the local area.



Am I tied to a long term contract?

No. The notice period is just two months from the end of the month that notice is given.



How do you notify me about chats you've had on my behalf?

The moment the chat has ended we email you the details and chat transcript to let you know. With our Pro packages we also filter transcripts (removing those which require no action from you) and send you a weekly report and transcript summary.



Can I white label the chat window and button?

Yes. The chat button and window are fully customisable to your business and website. This includes the design, layout and colours of the button and chat window; giving a seamless experience for the user. With our Pro plan it will be configured to your requirements from the start. It can also be bolted on to our Eco plan for an additional £15pm.



How do I get started?

There are several ways to get in contact or to find out more information about our service: 1. Speak to our team using the Live Web Chat button in the bottom right corner of the screen. 2. Simply call us on 01273 741113 or 0333 200 0504. 3. Use the contact form in the "Contact Us" page. 4. Leave us a message when downloading the price plans. Our team will contact you to discuss your requirements.



What are your opening hours?

Our office opening hours are: Mon to Fri 8:30am - 6:00pm Saturday 9:00am - 3:00pm Live Web Chat is available: Mon to Fri 8:30am - 9:00pm Saturday 9:00am - 3:00pm



Do you provide 24/7 cover?

No. Our opening hours have been structured around peak periods of internet usage for people who are actively looking to purchase products or services.



Can I answer my own chats?

Yes, software only packages are available for just £12pm. You will get a login to our website portal and can answer your chats from there. For just an extra £2.50pm we can act as your overlfow service, answering chats when you're not available or busy. Chats we have on your behalf are charged at just 50p per minute.



FAQ