Boots to close 300 stores.
No redundancies planned as pharmacy chain looks to consolidate.
Boots has announced that it’s closing around 300 stores nationwide, despite a recent healthy increase in turnover. The Guardian reports that the chain, which has been established for over 150 years, may be looking to consolidate its portfolio with a view to a sale.
Although thousands of jobs will be affected, it appears that the company hopes to avoid redundancies as staff will be relocated to nearby shops that will be remaining open. It remains to be seen how the business will cope with the general trend towards online shopping but it has reported significant growth in that sector recently, meaning that there may be some reason for optimism.
Boots is certainly not alone in facing significant challenges in managing the shift from physical stores to online trading. The high street has dwindled year on year since the e-com boom and that process was accelerated during the pandemic. Retailers are having to focus more on in store experiences than ever before and with the advent of webchat, that’s become even more important as even online retailers are now able to offer customers help in real time, from trained staff.
If you’re looking for simple and easy ways to improve your online engagement, then Live Web Chat can help. We not only provide the software to implement a chat function onto your website, but we can help by installing and answering chats on your behalf with our fully trained agents, increasing customer engagement without the cost of additional staff.
No long contracts mean you’re not financially tied in either so you can spend that money on where the business really needs it.
Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.