Studies have shown that many businesses who utilise web chat themselves cannot meet the demands of answering regular customer queries. 21% of all Live Web Chat requests are ignored due to requiring a permanently manned service . Not only does this lose potential revenue, but it also gives a poor impression of customer service.
By using Live Web Chat, you can be rest assured that all enquiries are being handled effectively by our dedicated team whilst you have the freedom and time to concentrate on other important aspects of running your business. All of our professional trained staff are based right here in the UK (Brighton), removing any language or cultural barriers that offshore services often encounter. This combined with our mission to understand our customers' requirements is why Live Web Chat can help you grow and improve your business.
