E-Commerce - Supply chain worries? Get ahead of the game for Christmas.
Benefit from better communication with your website visitors
Retailers are all facing the same issues this Christmas in terms of increased costs, delayed stock delivery timings and the challenge of getting enough stock to satisfy demand. Many retailers and e-commerce businesses have already seen an uptick in demand, as highlighted by Retail week recently, so getting in early has been essential this year. This increase in demand appears to be driven by savvy consumers who are concerned about potential supply chain problems close to Christmas.
During a time when consumers are concerned about supply chains and whether they will get their Christmas presents, it’s important to be able to offer them support and confidence that you’re on top of things.
In any time of uncertainty, being able to offer your potential customers an immediate response to their enquiry is invaluable. Missed opportunities are not just frustrating but they can damage a perfectly good business, passing on the opportunity to the competition, which is why it’s so important to get the first contact right, and getting it right consistently is the key to a long-lasting, successful business.
“Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.”
At this time, consumers are looking for a company they can rely on and who can offer them the reassurance that they will get what they ordered, in time for Christmas. Here at Live Web Chat, we can help support your customers with our powerful software and professional team of agents working directly via your website, answering queries, and engaging with clients the moment they ask a question.
How easy is it to install Live Web Chat onto your website?
Adding Live Web Chat to your website is much easier than most people realise as all of the complex coding and software installation is managed from our end, meaning that we can have you up and running in 24 hours. Our webchat software is also fully customisable to match the appearance of your website. Chat icons and windows match your website which gives a seamless experience for the user and gives them confidence that they are dealing with a professional organization.
Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.