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  • Writer's pictureLiveWebChat

Feeling the heat?

Why not let Live Web Chat take up some of the slack?

Taking time off when you run a business is never easy. Arranging cover can be a real drag. Now almost all businesses have a web presence there’s also the need to provide assistance online as well. Having good customer service is key to any business, especially if you want to get ahead of the competition If you want to compete you need to have web chat installed onto your website.

For consumers, the ability to get answers immediately to a query can be the difference between making a purchase and going elsewhere.

There are different ways of providing webchat on your website. Some businesses try to “cheat the system” by installing chat bots onto their websites, but these often cause more problems than they solve, since the user can always tell - when their specific query isn’t addressed, it becomes obvious that there is not a real person at the other end and can really turn customers off. Other businesses install chat software and try to man it themselves, with varying degrees of success, although by far the biggest challenge that they underestimate, is being available to answer chats quickly before a website visitor moves on. Even larger businesses often don’t have the resources to man their own chats, so engage with a chat provider, who answers chats on their behalf.

Master your strengths, outsource your weaknesses.”

Ryan Khan

During the holiday season, you and your staff will need a well-earned break. When you’re arranging cover, why not use that time to try something new as well? Web chat is a great way to reach your customers so don’t compromise during the holiday season. We offer FREE 21 day trials, which are perfect for covering the busy periods. We’re so confident in our service that the only problem is you might not want to stop it once you’ve realised the benefits of having your chats answered by real, trained staff, who can deal with enquiries as if they are one of your team. If you don’t believe us, why not give it a try?

Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.


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