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How do I setup a web chat answering service for my business?

Updated: Jun 16


Having a webchat facility on your business website to answer visitor queries is incredibly useful and really enhances customer engagement and conversions. The idea of being able to hire someone to answer those chats on your behalf, saving you valuable time and money, is even more appealing. But if you want to set up such a service, how do you go about it?


Here, we explain the process. It’s far simpler that you might think.


1. Contact us.

All you have to do is signup for our 21 day FREE TRIAL by clicking on one of the FREE TRIAL links on our website and we’ll make contact with you asap to arrange setup, usually within one working day. Alternatively, you can fill in our contact for or chat to us online using our websites’ own web chat facility. We’ll be able to answer your queries in minutes.


2. Give us some company information.

Well send you a link to a simple online form where you can complete your company details and give us information about your business so that we can begin training our agents in your requirements right away.


3. Copy and paste the code into your website.

We’ll send you a piece of Javascript code to paste into your website code (don’t worry, we’ll show you or your website manager how to do it).


4. That’s it you’re ready to go!

You can request changes to the way we answer your chats at any time so our service is dynamic and can be refined and updated to suit your changing needs.


It’s no wonder businesses are signing up to web chat at a record rate. Contact us today to find out more!