What is live chat for solicitors and how can it help your practice grow and succeed?
Whatever your specialism, be it conveyancing, family law, corporate or any other area, the key challenge to a successful practice is standing out from the competition by being as accessible as possible in order to sign up paying clients.
The secret of winning more clients is to not focus on external marketing efforts alone, but on establishing effective enquiry conversion procedures within your firm. In doing so, you’re making it easy for a potential customer to “sign up”. The easier this process is for them, the more likely they are to become a paying client.
It’s frustrating when you lose a potential client because they’ve not received an immediate response to their enquiry. Missing opportunities can damage a perfectly good practice which is why it’s so important to get the first contact right, and getting it right consistently is the key to a long-lasting, successful practice.
“No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.”
Harvey Mackay
If you’d like to offer potential customers a better introduction, improve your conversion rate and ongoing customer service, then we can help you. Here at Live Web Chat, our powerful software combined with our professional team of agents work directly via your website, answering queries and engaging with clients the moment they ask a question.
How do you do get live chat onto your website?
Adding Live Web Chat to your website is much easier than most people realise as all of the complex coding and software installation is managed from our end, meaning that we can have you up and running in 24 hours. Our webchat software is also fully customisable to match the appearance of your website. Chat icons and windows match your website which gives a seamless experience for the user and gives them confidence that they are dealing with a professional organization.
Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.