By far the biggest question that we hear from potential new customers is “is Live Web Chat difficult to setup”? It’s far simpler than you think…
All of our chat software is web based and is held on our servers, so the only thing you need to do is install a short piece of code (that we send you) onto your website. This links your site directly to our software and as if by magic, your chat icon will appear on your website immediately, that’s it!
Everything else can be managed by us, whether that be setting the appearance of your chat icon and windows, to answering customer enquiries or helping with orders. There’s nothing more you need to do.
We always send you a transcript of every chat we have on your behalf for your piece of mind as well, so you have 100% transparency and can even suggest changes to our scripts as you go along.
It really is that simple, which is why we have customers from all industries and of all sizes.
Why not chat with us today to find out more…