The power of Live Web Chat
We all know that being able to actively engage your website visitors to help them with ordering or product information, is a major selling point for any business. However, did you know that Live Web Chat offers so much more than that.
We can access your back office or systems to process orders or requests directly, taking day to day tasks away from you so you can concentrate on strategic parts of your business.
We even offer a bespoke service, tailored to your website so that it’s impossible for a customer to tell that you’re using an external provider, giving you an exceptionally professional web presence.
Our knowledge database is automated, meaning that when someone visits your website and engages our agents, your company information and scripts are available immediately so that we can guide your customers through anything they need. You can even update your company information or scripts at any time, meaning that we can be flexible in how we react to customer enquiries. If your product line is changing just let us know and we’ll update our knowledge database straight away so that customers get up to date help.
All our agents are also trained in your specific requirements so you can be confident that they’re answering queries as well as you would expect if you were doing it yourself.
Our powerful software can forward any chats that we have on your behalf directly to your inbox, to give you the peace of mind that your chats are being dealt with effectively and also giving you the opportunity to review chats and comment on the way they are handled. Our more advance packages will even manage chats entirely on your behalf, so you only get involved where absolutely necessary.