We’ve got you covered for the summer getaway.
Everyone needs a break, but you shouldn’t lose out as a result.
We’re now entering the holiday season, a time when businesses traditionally feel the strain through staff shortages. In fact, according to research conducted by Vistage, more than a third of UK bosses expect to have to work during their summer holidays. So how can you mitigate the effects of the summer holidays, whilst also keeping your all important workforce happy and allowing them the much need time off that they deserve? The most effective employers take advantage of the tools available to them.
The holidays are also a time when many households have extra time to shop around and find competitive deals online. It’s important to make sure that you can cover this period by reacting to their needs.
During the summer months businesses are generally working with lower staffing levels, but the demand to communicate with potential customers is actually higher because consumers have more spare time on their hands to make enquiries. This creates a problem for many businesses as they strive to satisfy increased demand at a time of reduced capacity. Getting the balance right so that your customer service levels are still high can be a real challenge.
"Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.”
The summer is a time to capitalise on the increased demand for customer service. Providing excellent online help and support on your website is one sure way to achieve this. Here at Live Web Chat, we can help support your customers with our powerful software and professional team of agents working directly via your website, answering queries, and engaging with clients the moment they ask a question.
How easy is it to install Live Web Chat onto your website?
Adding Live Web Chat to your website is much easier than most people realise as all of the complex coding and software installation is managed from our end, meaning that we can have you up and running in 24 hours. Our webchat software is also fully customisable to match the appearance of your website. Chat icons and windows match your website which gives a seamless experience for the user and gives them confidence that they are dealing with a professional organization.
Contact us today to find out more about how Live Web Chat can help you convert website visitors into paying clients. You can find out more about what we offer on our website, or by calling us on 01273 741113.