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What are the benefits of using a managed live chat service?

Updated: May 28


We all know that the popularity of web chat has increased significantly over the last few years and that advances in technology have made this function more accessible to businesses, regardless of size. A Web Chat service is a natural next step for many businesses who find handling their own chats too cumbersome or inefficient. It’s like a call answering service but all incoming chats are answered on your behalf by a team of trained operators who understand your business and can guide potential customers through your products or services. But why are so many businesses signing up and what are the benefits?


Scalability

A web chat answering service can easily be tailored to your specific needs. Whether you run a small business with low website traffic, or a large online store, you can rest assured that staff will always be available when called upon and that the plan you are on will reflect your usage.


Cost

Hiring someone is an expensive process. Outsourcing offers flexibility, without having to commit to employment contracts, reducing overheads and long-term liabilities. If you decide it’s not for you, it’s easy to cancel your contract.


Keeping it simple

By using a chat answering service, all the hassle associated with setting up and learning a new system for answering chats is taken away. All you need to do is paste some text into your website and give your new supplier some details about your company and they can do the rest.


Professionalism and Efficiency

Agents are fully trained and experienced in handling customer enquiries and web visitor chats, so they know how best to engage with website visitors and how to convert them into paying customers.


If you’re interested to find out more about why web chat is so popular and want to experience all of the benefits with none of the commitment, then why not contact us today to start your FREE 21 day trial.