Live Web Chat can support you with your increased web traffic during the Christmas buying frenzy!
Increased buying during the Christmas period can really see your business soar – but only if you’re prepared.
Don’t let potential customers leave your website because they can’t find help to place an order or enquiring about one of your products. Christmas shopping really can be stressful and your customers are looking for an easy and fast buying experience, otherwise they’ll simply turn to one of your competitors. Christmas is definitely not a time to be relying on customer loyalty or your past customer service reputation – it’s the service you offer now that really matters when looking to maximise on Christmas sales. Prepare your business with the help of Live Web Chat.
4 Ways We’ll Support Your Business This Christmas…
1. Free up your time so that you can focus on the areas of your business that really need you… Don’t be distracted by constant questions on your website. We’ll have a small team of customer service advisors trained on your business, answering your chats as though members of your own in-house team so that you and your team can focus on other aspects of your business – whether that be packaging, despatching, website orders or managing sales within a physical store.
2. Boost sales with helpful and up-to-date information… Your team at Live Web Chat can deal with your general enquiries; we can equip our customer service advisors with answers to your most frequently asked questions. Ensuring that your potential customers receive all the information they need to complete their purchase with you. We can even chase up orders, stock levels or delivery statuses directly with your suppliers or distributors, and relay this information to your customers without troubling you for information.
3. Take orders and process payments… It’s great to be able to offer your customers the option of placing their order on your website. But don’t worry, this doesn’t create additional work for you, we can take orders and process payments using your own online payment portal. We’ll guide you through setting us up as a user with limited rights, so we’ll only ever be able to put money in, not take it out, and we won’t be able to access sensitive information!
4. Boost your customer service… You don’t just have one agent allocated to you, we’re here and able to handle multiple incoming chats for your business all at the same time. Your customers won’t be left waiting in a queue, they’ll reach one of your friendly Live Web Chat team. Your callers will never realise that they haven’t reached your business directly.
Whether you expect 5 calls or 500 calls a day in the build up to Christmas, we really can tailor our service to meet your needs. Call Live Web Chat today on 01273 741 113 to discuss how we can help you to maximise your Website sales, never miss an enquiry, and offer you a reassuring safety net during your busiest times.